Effective Date: 04.09.2024
At JANA Matrimony, we are committed to providing a seamless experience for our users. However, we understand that technical issues can sometimes arise. To ensure customer satisfaction, we offer a 30-day refund policy under the following conditions:
Eligibility for Refund
You are eligible for a full refund if:
- Service Inaccessibility: You are unable to access or use our services for at least one full day due to technical errors originating from our side or from the website.
- Technical Errors: Any technical glitches or malfunctions on our platform that prevent you from utilizing the service you have paid for.
Refund Process
- Request Submission: To request a refund, please contact our customer support team within 30 days of the issue. Provide details of the problem, including the date and time of the service disruption, and any relevant screenshots or error messages.
- Review and Approval: Once we receive your refund request, our team will review the issue and verify the technical error or service inaccessibility. If your claim is valid, we will process your refund.
- Refund Issuance: Approved refunds will be credited back to the original payment method within 7-10 business days. You will receive a confirmation email once the refund has been processed.
Conditions
- This refund policy applies only to users who have experienced service inaccessibility or technical errors due to issues on our side or the website’s side.
- Refunds will not be granted for any other reasons, including but not limited to personal dissatisfaction with the service, change of mind, or inability to find a match.
- The refund request must be made within 30 days of the service disruption.
Contact Us
For any questions or to initiate a refund request, please contact our customer support team at Contact-us form.
We strive to provide the best possible service and appreciate your understanding in cases of unforeseen technical difficulties.
