Effective Date: 03.09.2024
At JANA Matrimony, our services are digital, and there are no physical products involved. Therefore, there is no shipping or physical delivery required. However, we ensure prompt and efficient access to the services you purchase through our platform.
1. Service Activation
- Upon successful registration and payment, your account and selected services will be activated instantly or within 24 hours.
- You will receive an email confirmation with details of your purchase and access instructions.
2. Digital Service Delivery
- All services provided by JANA Matrimony, including profile creation, matchmaking, and communication features, are delivered digitally via our website.
- Users can access these services by logging into their account from any device with internet access.
3. Delays or Technical Issues
- In the event of any technical difficulties or delays in activating your account or services, please contact our support team. We strive to resolve all issues within 24-48 hours.
- If you are unable to access our services due to a technical issue on our side, please refer to our Refund Policy for eligibility and steps to request a refund.
4. International Access
- JANA Matrimony’s services are available to users worldwide. There are no geographical restrictions on accessing our website or services, as long as the user has a stable internet connection.
5. Customer Support
If you encounter any issues or need assistance with accessing our services, please reach out to our customer support team.
